Need outreach support?
Call or text the outreach phone to request resources or connect with the team.
Connect with BeTheChangeYYC
How can we help?
Request outreach resources, ask about donating, connect with our team or learn how to support people experiencing homelessness in Calgary.
Quick answers
Find the right answer before you send a message.
Want to donate?
Support frontline outreach through a secure gift, bottle pickup or the Wish List.
Want to volunteer?
Apply through BeTheChangeYYC’s volunteer-management platform.
General FAQ
Find answers about outreach hours, item drop-offs, after-hours support and volunteering.
Street outreach schedule
Connect with our outreach team.
Tuesday, Wednesday and Sunday4:45–9:00 p.m.
Saturday2:00–6:00 p.m.
Operates on all holidays.* Holiday coverage and shift times may vary, so please call or text to confirm.
Outside scheduled outreach hours, our phone may be monitored sporadically for program support and navigation. Call or text 587-224-9114, email info@bethechangeyyc.org, or message us through social channels. Response times vary.
General FAQ
A few quick answers.
What items can I donate?
The most useful items include new socks and underwear, weather-appropriate clothing, hygiene essentials, shelf-stable food, bottled water and other non-alcoholic drinks, and disease-prevention supplies. For the current needs list, visit Donations or call before bringing a large quantity.
Can I donate bottles or purchase items from the Wish List?
Yes. Donate bottles to support outreach, or purchase priority items from the Amazon Wish List for delivery directly to the team.
Do you accept used clothing or opened items?
Please donate clean, good-condition clothing that is suitable for current outreach needs. For hygiene and food items, unopened products are preferred. Check the current needs list or call before bringing a large quantity.
Can a workplace, business, school or community group organize a drive?
Yes. Please contact us before collecting so we can confirm priority items and drop-off arrangements. Groups can also organize a bottle drive through SkipTheDepot and direct the proceeds to BeTheChangeYYC.
Where and when can I donate needed items?
Drop off approved needed items at 840 – 7th Ave SW, Suite 1700, Calgary, AB T2P 3G2 during scheduled outreach: Tuesday, Wednesday and Sunday, 4:45–9:00 p.m.; Saturday, 2:00–6:00 p.m. We operate on holidays, though hours may vary. Call when you arrive: 587-224-9114.
Can I reach the team outside scheduled outreach hours?
Our outreach phone may be monitored sporadically for program support and navigation. Call 587-224-9114, email info@bethechangeyyc.org, or message us on social media. Response times vary.
How do I become a BeTheChangeYYC volunteer?
We welcome people who want to make a difference through Calgary street outreach. To get started, view volunteer opportunities and apply through Better Impact, our volunteer-management platform.
You do not need to use the general contact form to apply. Apply through Better Impact instead. Our volunteer team will provide next steps, including applicable screening and training requirements. If you need help accessing the platform or have an unanswered question, please contact us.
How can I help?
You can make a secure donation, donate bottles, purchase needed items from the Wish List, donate approved essentials, or volunteer with the team.
Can I receive a charitable tax receipt?
Yes. BeTheChangeYYC is a registered charity. Our Charitable Registration Number is 770994937 RR 0001. Tax receipts are issued where applicable.
When should I use this contact form?
Use the form for general questions, partnerships, media, or requests that are not urgent. For time-sensitive outreach support, please call the outreach phone instead.
Send a message
Get in touch.
Use the form below to contact our team.
Outreach phone
Mailing location
840 – 7th Ave SW, Suite 1700
Calgary, AB
T2P 3G2
Need urgent help?
BeTheChangeYYC is not an emergency service. If someone is in immediate danger, call 911.
BeTheChangeYYC is not an emergency service. If someone is in immediate danger, call 911.
What to expect
Clear, respectful connection.
For non-emergency outreach questions, call or text the outreach phone for the fastest connection. For form and email messages, response times vary with scheduled outreach and volunteer availability.
Donating needed items?
In-person donation drop-off
840 – 7th Ave SW, Suite 1700, Calgary. Tuesday, Wednesday and Sunday 4:45–9:00 p.m.; Saturday 2:00–6:00 p.m. Please call when you arrive. Operates on all holidays, subject to weather and volunteer availability.
Ways to help
Choose the way you can make a difference.
Community powered
Our Partners
Public, community, education and business partners strengthen BeTheChangeYYC’s frontline outreach across Calgary.
